Upon reaching out to us, we will conduct a thorough assessment of your (or your loved one’s) needs to determine if Tranquility Rehab Center is the most suitable treatment option. The initial conversation will typically last between 10 to 20 minutes. If you haven’t already submitted your insurance information online via our Insurance Inquiry Form, we will collect it from you during this conversation (if applicable). Please note that all calls are entirely confidential, and we maintain strict privacy standards.Upon successful verification of your insurance, we will contact you to discuss coverage and address any questions you may have regarding insurance and payment. When you are ready to proceed, we will schedule your Pre-Admission Assessment. This assessment can generally be completed over the phone and will take approximately 20 to 30 minutes. It is a comprehensive questionnaire intended to provide our staff with the necessary information to prepare for your arrival and cater to your individual needs. If a treatment deposit is required, we will collect it after the completion of your Pre-Admission Assessment.Once the Pre-Admission Assessment is finalized, we will schedule your arrival, which includes arranging transportation from the airport or your home, if needed (we provide transportation for clients within a 50-mile radius). We will also address any final inquiries you may have and direct you to our What to Bring to Treatment List.